Trust CenterReliability

Public summaryReliability program roadmap

Trust Center

Reliability claims grounded in tested evidence.

Review the RelixQ SaaS reliability design, continuity roadmap, incident communication approach, and the service commitments that are not yet claimed.

Access: Public
Scope: RelixQ SaaS availability, capacity, backups, recovery, incident management, status communication, and service commitments.
Last reviewed: Aug 17, 2026
Evidence owner: Service reliability owner
Approval role: Reliability publication reviewer
Evidence posture: Gated evidence

Evidence posture

Gated evidence

Gated artifacts

Architecture summaries are public; detailed recovery, incident, and availability evidence is shared only after testing and approval.

Evidence artifacts

Reliability architecture summary
Backup and recovery test plan
Incident process draft
Status communication process

Framework relationships

Alignment is not the same as certification.

NIST Cybersecurity Framework 2.0

Vendor control mapping

Control-language mapping for buyer review; not a certification.

Official reference

AICPA Trust Services Criteria / SOC 2

Assurance roadmap

Control mapping and examination roadmap only. RelixQ does not claim a completed SOC 2 examination.

ISO/IEC 27001

Assurance roadmap

Information-security management roadmap only. RelixQ does not claim ISO/IEC 27001 certification.

Claim register

Public wording tied to evidence and review state.

Each statement carries its own scope, evidence posture, framework relationship, and review date. Roadmap language remains visibly separate from achieved controls.

Published claim

Managed-service reliability design

RelixQ is delivered as managed SaaS and is designed for monitored service health, bounded failure handling, queue and delivery observability, and controlled change.

Documented practice

Scope: Customer-facing SaaS application, APIs, background work, integrations, and public website.
Last reviewed: Aug 17, 2026
Evidence owner: Service reliability owner
Approval role: Reliability publication reviewer

Evidence

Design evidence

The architecture and health surfaces can be reviewed, but no uptime percentage is inferred from design.

Review evidence artifacts

Service health endpoint
Job and delivery status model
Connector health records

Framework context

NIST Cybersecurity Framework 2.0
Vendor control mapping — Control-language mapping for buyer review; not a certification.
AICPA Trust Services Criteria / SOC 2
Assurance roadmap — Control mapping and examination roadmap only. RelixQ does not claim a completed SOC 2 examination.

Published claim

Backup and recovery

Backup coverage, restoration procedures, recovery objectives, backup expiry, and recovery testing remain roadmap commitments until they are approved and exercised against the production data map.

Roadmap

Scope: Customer data, configuration, reports, audit records, and managed SaaS service state.
Last reviewed: Aug 17, 2026
Evidence owner: Service reliability owner
Approval role: Reliability publication reviewer

Evidence

Not available

Approved recovery objectives and completed recovery-test evidence are not yet published.

Framework context

NIST Cybersecurity Framework 2.0
Vendor control mapping — Control-language mapping for buyer review; not a certification.
AICPA Trust Services Criteria / SOC 2
Assurance roadmap — Control mapping and examination roadmap only. RelixQ does not claim a completed SOC 2 examination.
ISO/IEC 27001
Assurance roadmap — Information-security management roadmap only. RelixQ does not claim ISO/IEC 27001 certification.

Roadmap distinction

Approved backup scope, recovery objectives, restoration runbooks, and periodic recovery tests.

Planned recovery capabilities do not create a current RTO, RPO, uptime, or durability commitment.

Published claim

Incident response and customer communication

The roadmap includes severity classification, named response ownership, evidence preservation, customer communication criteria, post-incident review, and a public status channel.

Roadmap

Scope: Security, privacy, availability, data-integrity, and material third-party incidents affecting RelixQ SaaS.
Last reviewed: Aug 17, 2026
Evidence owner: Service reliability owner
Approval role: Reliability publication reviewer

Evidence

Not available

Response targets and tested incident evidence are not yet published.

Framework context

NIST Cybersecurity Framework 2.0
Vendor control mapping — Control-language mapping for buyer review; not a certification.
AICPA Trust Services Criteria / SOC 2
Assurance roadmap — Control mapping and examination roadmap only. RelixQ does not claim a completed SOC 2 examination.
ISO/IEC 27001
Assurance roadmap — Information-security management roadmap only. RelixQ does not claim ISO/IEC 27001 certification.

Roadmap distinction

A staffed, tested incident process with approved notification criteria and response targets.

The roadmap is not a guaranteed response or notification timeline.

Published claim

Availability and service-level commitments

RelixQ does not claim a public uptime percentage, service credit, recovery objective, or support response SLA on this page. Applicable commitments must be stated in an approved order form, SLA, or Enterprise agreement.

Not claimed

Scope: Public website statements and non-contractual product material.
Last reviewed: Aug 17, 2026
Evidence owner: Service reliability owner
Approval role: Reliability publication reviewer

Evidence

Public summary

The absence of a public SLA claim is explicit.

Review evidence artifacts

Public Trust Center claim boundary

Framework context

Contractual service commitments
Not applicable — Only an executed agreement can establish service-level obligations.

Publication boundary

Status applies only to the scope and evidence shown above.

This page is a public summary. Detailed evidence may still require controlled access, an NDA, or an active procurement review. The catalog entry was last reviewed on Aug 17, 2026.